Privacy Policy

The Change Room Pty Ltd (“The Change Room”, “we”, “us”, “our”) is an Australian leadership, performance and wellbeing consultancy. This Privacy Policy explains how we collect, use, store and disclose personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. The information we collect

We collect personal information you provide directly when you:

• Submit an enquiry or contact form on this site (name, role, organisation, email, message);
• Engage us for a program, keynote or coaching engagement (additional contact, billing and engagement-related information);
• Subscribe to The Briefing or any of our mailing lists (email address, optional first name);
• Attend an event, workshop or program (attendance, optional feedback, photographs taken with consent);
• Correspond with us by email, phone or messaging platforms.

We also collect limited technical information automatically when you visit this site — IP address, browser type, device, referring page and pages visited — through standard server logs and privacy-respecting analytics. We do not use third-party advertising trackers.

2. How we use your information

We use personal information to:

• Respond to your enquiry and deliver the services you have requested;
• Administer programs, engagements and events you participate in;
• Send you communications you have opted in to (e.g. The Briefing);
• Improve our website, programs and client experience;
• Comply with legal, regulatory and professional obligations.

We do not sell personal information. We do not use your information for unrelated marketing without your consent.

3. Disclosure

We may disclose personal information to:

• Members of our collective and program facilitators delivering the engagement you are part of, on a need-to-know basis;
• Trusted service providers who help us run the business — including email delivery (Resend), website hosting, analytics, scheduling and payment processing — under written agreements that require them to protect your information;
• Insurers, professional advisers, auditors and regulators where required;
• Other parties with your consent or where required or authorised by law.

Some of our service providers may be located overseas (including the United States and the European Union). Where this is the case, we take reasonable steps to ensure your information is handled consistently with this policy and Australian law.

4. Storage and security

We store personal information in secure cloud-based systems with industry-standard access controls and encryption in transit. We retain personal information only for as long as it is needed for the purpose it was collected, to meet legal and contractual obligations, or as required by law, after which it is securely deleted or de-identified.

5. Cookies

This website uses a small number of essential cookies to operate, and may use anonymous analytics to understand which pages are useful. You can disable cookies in your browser at any time; some parts of the site may not function as intended without them.

6. Your rights

You can ask us to:

• Access the personal information we hold about you;
• Correct information that is inaccurate, incomplete or out of date;
• Delete information we no longer need to retain;
• Unsubscribe from any mailing list at any time (links are included in every email).

To make a request or raise a concern, email us at performance@thechangeroom.info. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

7. Children

Our services are designed for adults — leaders, executives, athletes, coaches and clinical/recovery cohorts. We do not knowingly collect personal information from children under 16 without verified parental consent.

8. Changes

We may update this Privacy Policy from time to time. The current version always lives at this URL with the effective date above.

9. Contact

The Change Room Pty Ltd · Australia
Email: performance@thechangeroom.info